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Use the power
of artificial

Innovation, efficiency & growth
for your company

AI for innovation, efficiency and growth in your company

Thanks to our partnerships with Aleph Alpha and leading hyperscalers such as Microsoft, Google Cloud Platform and AWS, we take your digital infrastructure to the next level with AI applications.

As a leading IT service provider in German-speaking countries and an advocate of digital humanism, we offer pioneering consulting services and products to enable value creation through data. With our reliable AI technologies from Europe and our strong industry expertise, we realise visions together with our customers while always keeping an eye on the future.

Our experts from across the msg group contribute best practices to exploit the opportunities of AI and minimise risks. By discovering, developing and networking AI talent, we create added value and tackle the future.

Do you have questions?

Michael Hilbert
Head of Business Unit Banking


Effective AI solutions for your success:
Professional expertise & technological know-how

Industry expertise

Technology knowledge

Maximum productivity gain

Our unique combination of technical expertise and technological competence ensures
the successful realisation of your AI projects.

Professional and industry-
specific expertise

Our team has in-depth expertise and a comprehensive understanding of your technological requirements in IT systems. We specialise in understanding and optimising our customers' system landscapes and business processes.

solution concepts

We develop integrated systems that work together seamlessly and effectively connect all components of your IT system to ensure smooth operation.


Thanks to our profound knowledge of existing systems and processes, we can support you in selecting the right technology solutions. Our customised IT solutions optimise your business processes in the long term.


The combination of professional expertise and our technological know-how ensures the success of your projects. With us as your partner, you receive future-orientated IT solutions that offer your company real added value.

10 years of successful application of big data, analytics and machine learning:
Now with generative AI!

By utilising the power of AI, we are improving the way businesses and society collaborate and communicate. We provide world-class consulting services and solutions to enable value creation through data, making AI an integral part of everyday business. We develop user-centred, value-generating and ethically tested solutions that are made in Europe and are sustainable for a world worth living in.

  • More than 100 POCs & projects successfully implemented
  • Building and maintaining strong strategic AI partnerships
  • Pioneering work in the use of GenAI in regulated environments since 2021
  • More than 20 GenAI POCs in the customer environment in 2023 alone
  • Integration of AI into own products & solutions for maximum effectiveness

Our partnerships

Use cases from the msg group

  • Development of the Greenwashing Detector, an AI-based product for recognising greenwashing and making suggestions for sustainability improvements
  • Integration as a stand-alone extension of the SAP Sustainability Control Tower (SCT)
  • Benefit from improved sustainability reporting and optimised sustainability measures
  • Use of deep learning and generative AI technologies, including SAP AI with LLMs from Aleph Alpha
  • Automatic analysis of tenders and offers through text extraction and identification of fit or KO criteria
  • Identification and matching of required or offered resources with current availabilities or service descriptions
  • Support in tender preparation through text generation and tender analysis through intent recognition and reasoning
  • Your benefit: Time savings, more orders won and risk reduction, improved controlling of tenders and offers
  • Technologies used: Text extraction and generation
  • Automatic transcription and summarisation of conversations into protocols
  • Analysis of the protocols using AI to generate comprehensive statistics and identify weak points
  • Your benefits: Time and cost savings for consultants, identification of sales weaknesses, immediate feedback and individual training opportunities
  • Technologies used: Transcription and text summarisation
  • Customer enquiries are received via various channels, which ties up resources.
  • Bundling all channels in a digital input management system for centralised processing.
  • Automatic classification of customer enquiries with AI and forwarding to the responsible employee.
  • Automation of responses to simple enquiries and automatic prioritisation.
  • Digitisation of handwritten forms.
  • Your benefit: Faster response times, time savings for billable services, cost savings due to lower resource requirements.
  • Technologies used: Digitisation of input via central interface, classification of enquiries, automation of responses.
  • Challenges with accumulation claims lead to inefficient claims processing due to high number of telephone reports
  • Connection of msg.Claimsbot to claims hotline / website / app for recording initial information and converting speech & text information into structured data
  • Automated generation of information via API by RPA robots and fully automated creation of standard claims
  • Assistance for clerks with non-standard cases (partial automation)
  • Your benefit: Faster response times, better service quality, cost savings due to lower resource requirements
  • Technologies used: msg.Claimsbot, Robotic Process Automation

The possibilities of AI: the potential resides in the combination

Image, video and
sound processing

  • Description and comparison of images
  • Image generation
  • Face recognition
  • Gesture recognition
  • Classification and recognition of entities
  • Object recognition and tracking
  • Speech recognition
  • Voice control
  • Scene description
  • Text recognition (OCR)


  • Code generation
  • Extraction of structured data
  • Questions and Answers (Q&A)
  • Classification and recognition of entities
  • Semantic search
  • Sentiment analysis
  • translation
  • Completion and generation
  • Virtual assistance
  • Summary


  • Autonomous agents
  • Hyperautomation
  • Nonlinear control
  • Robotic process automation
  • Robotics


  • Anomaly detection
  • Classification
  • Value prediction


  • Automated planning
  • Strategic planning
  • Competitive planning

Knowledge management

  • Data analysis
  • Knowledge presentation


  • Information filtering
  • Content-based filtering
  • Collaborative filtering


  • Explainable AI
  • Creation of graphics
  • Video production

Copilot is the pioneering AI solution for Microsoft 365 users

Microsoft 365 Copilot is a cutting-edge AI-driven solution that integrates seamlessly with Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook and Teams. By utilising Large Language Models (LLM) in conjunction with Microsoft Graph data, Copilot aims to increase user productivity and creativity. We are at your side to facilitate the integration of Generative Artificial Intelligence and Microsoft Copilot into your organisation. 

(c) Microsoft 365

Do you need more information? We will be happy to help you.

Contact us now!

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Michael Hilbert
Head of Business Unit Banking