Application Management Services for smooth operations
AMS from msg Plaut is a modular approach focused on securing and increasing business and IT value for customers. We deliver customized services to optimize your applications for your specific business needs. Whether it's regular hotfixes, upgrades, quality assurance, transition management, user adoption, or maintaining the underlying cloud or on-premise infrastructure of your solution.
Our mature operational setup, over 40 years of experience in focus industries, SAP Gold partnership, Microsoft center of excellence, service management processes and governance models tailored to your business, and dedicated service desk help you keep pace with your digital transformation.
Do you have questions?
Markus Hein
Head of Application Management Services & SAP Development
The Strategic Advantages of an AMS Partnership with msg Plaut
Partnering with msg Plaut for Application Management Services (AMS) means more than just maintaining applications—it’s about creating lasting business value. Our tailored AMS approach combines deep technical expertise, industry insight, and proven best practices to ensure your systems are secure, agile, and ready for the future.
Stay ahead of the curve with ongoing access to the latest technologies and best-in-class operational practices. We free up your internal teams to focus on innovation, while we manage the complexity of operations and updates.
Key outcomes:
-
Faster adoption of emerging technologies
-
Continuous improvements in system performance
-
Focus on business innovation rather than maintenance
Benefit from a dedicated team of seasoned professionals, ensuring all AMS areas are covered with the right skills at the right time.
Key outcomes:
-
Multi-disciplinary expertise from a single partner
-
Immediate access to specialised skill sets
-
Reliable, high-quality support without skill gaps
We adapt rapidly to your evolving needs, enabling the fast development and deployment of scalable, secure applications. Our agile approach is grounded in proven best-practice models tailored to your business.
Key outcomes:
-
Accelerated delivery of new features and solutions
-
Flexibility to handle shifting business priorities
-
Scalable support that grows with your organisation
Achieve predictable costs and maximum business value with streamlined operations, skilled resources, and clear processes.
Key outcomes:
-
Reduced operational overhead
-
Transparent pricing models for easier budgeting
-
Improved return on AMS investments
We enhance business productivity by optimising processes, fostering collaboration between internal and external stakeholders, and ensuring strong governance.
Key outcomes:
-
Shorter response times for business requests
-
Increased system availability and reliability
-
Improved cross-team communication and coordination
We help align IT initiatives with business objectives, ensuring your technology roadmap supports long-term growth and delivers measurable ROI.
Key outcomes:
-
Strategic technology adoption aligned with corporate goals
-
Greater synergy between business units and IT teams
-
Data-driven decision-making for sustainable success
Core Elements of our Application Management Services
Our modular approach enables us to deliver tailored services to optimize your applications for your specific business needs. Whether it's regular hotfixes, upgrades, quality assurance, transition management, user adoption or maintenance of your solution's underlying cloud or on-premise infrastructure.
Our mature operational setup, 40+ years of experience in focus industries, SAP Gold partnership, Microsoft center of excellence, service management processes and governance models tailored to your business, and dedicated service desk help you keep pace with your digital transformation.
Comprehensive AMS Service Scope
Our Application Management Services (AMS) cover every aspect of your application lifecycle — from day-to-day operations to strategic enhancements. With msg Plaut, you benefit from a proactive, structured, and industry-focused approach that ensures system stability, optimises performance, and supports continuous innovation.
Our Service Scope Includes:
Dispatching, processing, and resolving tickets and support requests with clear SLAs to ensure minimal downtime and maximum service quality.
Evaluation, design, and implementation of change requests — ensuring seamless adaptation to evolving business and regulatory requirements.
Flexible on-site support for critical business processes, complemented by responsive remote assistance to resolve issues quickly and efficiently.
Creation of detailed AMS reports for performance tracking, KPI monitoring, and service quality assurance.
Continuous monitoring of ETL processes, prompt troubleshooting, and optimisation to maintain uninterrupted data flows.
End-to-end support for functional, integration, and regression testing — ensuring stability before deployment.
Seamless transfer of new developments into live operations, including documentation and knowledge transfer.
Proactive measures to ensure accuracy, consistency, and integrity of business-critical data.
Ongoing operation and optimisation of your SAP and non-SAP environments, including patching and tuning.
Expert technical support for system upgrades, release changes, support packages, and system copies — minimising disruption and risk.
Regain your freedom thanks to AMS partnership with msg Plaut
Why choose msg Plaut as your AMS partner for your business applications instead of running them in-house? The answer is: It is a strategically sustainable business decision.
In companies, applications are the most important link between IT and business. Once problems arise here, the business and operations are immediately affected.
Instead of hiring experts for every aspect of application management, companies have another option: working with msg Plaut, as AMS experts for SAP and Microsoft applications, but also for custom developments. The ability to efficiently fix hidden inefficiencies, improve processes and thus performance, resolve incidents or prevent them in advance, and scale without hiring new staff or using precious internal resources results in greater value for the investment.
