Microsoft 365 Copilot is the cutting-edge AI solution for your company
Microsoft 365 Copilot is a groundbreaking AI-driven solution that integrates seamlessly with Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook and Teams. By utilising Large Language Models (LLM) in conjunction with Microsoft Graph data, Copilot aims to increase user productivity and creativity. We are at your side to facilitate the integration of Generative Artificial Intelligence and Microsoft Copilot into your organisation.
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Our Services - Empowering Your Business with Microsoft Copilot
At msg Plaut, we don't just implement Copilot—we help you unlock its full potential across your organization. Our services go far beyond technical integration. We deliver Copilot as a catalyst for real business transformation, embedded into your digital workplace, tailored to your industry, and aligned with your goals.
We combine deep Microsoft expertise with a cross-industry perspective to guide you through the strategic, technical, and cultural changes that come with introducing AI-powered collaboration.
We support you in the end-to-end integration of Microsoft Copilot—from strategic planning to live deployment. Our approach ensures that AI is securely and effectively embedded into your Microsoft 365 and Azure environments, and aligned with your workflows, compliance needs, and governance structures.
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Seamless deployment across Microsoft Teams, Outlook, Word, Excel & more
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Integration with existing SharePoint and OneDrive structures
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Authentication, security, and access control aligned with your IT architecture
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Governance models tailored to your organizational maturity
Every industry has its own logic—and Copilot must be aligned accordingly. We design customized solutions that reflect the unique regulatory, operational, and data requirements of your sector.
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Use cases tailored to manufacturing, insurance, retail, energy, and more
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Vertical templates and business logic extensions for fast adoption
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Predefined KPIs and success metrics for industry-specific impact
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Seamless integration with line-of-business apps and SAP environments
AI adoption is as much about people as it is about technology. We guide your organization through the cultural shift that Copilot brings—empowering your teams to use AI confidently and responsibly.
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Workshops, use case design, and user training
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Role-based enablement plans (e.g. sales, field service, operations)
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Governance and AI usage policies
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Ongoing support for usage monitoring and optimization
From internal operations to supplier and customer interactions—Copilot opens up new dimensions of collaboration. We help you scale Copilot across communication, logistics, planning, and service processes, turning Microsoft 365 into a unified interface for your entire value chain.
Practical Use Cases - Microsoft Copilot in Action
AI becomes truly valuable when tailored to industry-specific challenges. At msg Plaut, we develop Microsoft Copilot solutions that go far beyond productivity enhancements. We build intelligent assistants that work across the value chain—aligned with sector-specific goals, regulatory frameworks, and business logic.
From banking and discrete manufacturing to consumer goods, Copilot transforms how teams interact with data, make decisions, and serve their customers. Below are selected examples of how msg Plaut is already enabling real value through Copilot-driven innovation.
Banking
Empower asset managers with real-time market intelligence. With Copilot, users can analyse market trends, assess portfolio performance, and simulate investment strategies—directly within familiar Microsoft tools like Excel and Power BI.
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Predictive analysis of asset classes and market movement
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Natural language queries for instant insights during client meetings
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AI-driven strategy suggestions aligned with client risk profiles
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Integration of internal SAP and CRM data for holistic advisory support
Result: More informed decisions, faster client service, and proactive portfolio optimization.
Bring intelligence to every customer interaction. Copilot enables your corporate banking teams to create tailor-made financial products by combining real-time analytics, customer profiles, and risk assessments.
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Automated credit risk analysis using internal and external data
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Recommendation of financial instruments based on customer goals
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Generation of financial reports and briefings from pre-built templates
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Visual analysis of trends using Power BI and Excel with embedded AI
Result: Smarter client engagement, faster time-to-offer, and lower risk exposure.
Simplify everyday business processes for small and medium-sized customers. Copilot helps automate document creation, freeing up capacity for higher-value work.
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One-click generation of quotes, invoices, and status reports
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AI-supported text generation using company templates
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Personalised marketing and sales content based on behaviour patterns
Result: Scalable service delivery, lower overhead, and improved customer satisfaction.
Use Copilot to deliver hyper-personalised, data-driven communication—automatically created, yet tailored to the customer or investor.
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Dynamic creation of customer updates, investment summaries, and regulatory notices
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Integration with CRM and compliance tools
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Consistent tone, branding, and content accuracy across all channels
Result: Increased communication speed and precision—without compromising quality.
Discrete Manufacturing
Innovation begins at the design stage. With Copilot, engineering and R&D teams gain an intelligent co-pilot for ideation, simulation, and analysis.
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Generate product and component suggestions via natural language input
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Simulate design changes and predict downstream effects
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Reduce lead times in prototyping and design validation
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Empower interdisciplinary collaboration across tools like Teams, Excel, and SharePoint
Result: Faster, more informed product development cycles with built-in AI guidance.
Bring AI into the heart of your production floor. Copilot helps forecast demand, control quality, and optimize operations using real-time data and intelligent automation.
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AI-powered demand forecasts to improve production planning, material procurement, and supply chain resilience
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Machine vision for automated detection of defects and deviations in quality
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Use of sensor and machine data to monitor operations and control energy use
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Automated reporting and process feedback for continuous improvement
Result: Higher efficiency, fewer errors, and reduced energy consumption through AI-enhanced manufacturing processes.
Copilot turns machine data into action. By continuously analyzing sensor outputs, Copilot can identify anomalies early, reduce unplanned downtime, and improve asset performance.
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Proactive detection of wear and failure patterns
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AI-supported anomaly prediction and resolution suggestions
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Integration with maintenance planning systems and shift schedules
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Real-time dashboards for plant managers and technicians
Result: Improved Overall Equipment Effectiveness (OEE) and productivity across your shop floor.
Complex processes require intelligent support. Copilot acts as a real-time assistant on the factory floor—guiding employees, flagging hazards, and accelerating decisions.
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AI-generated prescriptive recommendations for shift supervisors and line operators
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Intelligent assistance for fast-moving, high-complexity scenarios
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Video-based anomaly detection to identify safety risks or performance issues
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Integration with Teams and mobile devices for real-time interaction
Result: Safer, smarter, and more responsive production environments—powered by contextual AI.
Consumer Goods
From “Buy Online, Pick-up in Store” to fraud detection and financial reconciliation, high-volume processing is a daily challenge. Copilot enhances speed, accuracy, and oversight across large-scale transaction environments.
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Process thousands of daily transactions across e-commerce and in-store
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Use AI to flag suspicious activity or inconsistencies in real time
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Integrate sales data with ERP and CRM systems for automated reporting
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Enable faster reconciliation and customer service responses
Result: Greater reliability, reduced manual workload, and operational resilience in high-volume retail environments.
Today’s consumers expect relevance across every interaction. Copilot helps you deliver tailored experiences in communication, marketing, and commerce—from inbox to app to checkout.
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Personalised product recommendations across all digital and physical channels
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AI-generated marketing content tailored to individual behaviours and preferences
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Mobile app enhancements that adapt to user profiles in real time
Result: Increased engagement, stronger loyalty, and higher conversion through truly individualised customer journeys.
Customer service teams are under pressure to resolve inquiries faster and more consistently. Copilot helps automate, augment, and optimise service workflows—with AI that supports both agents and end users.
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Virtual assistants and chatbots for self-service and first-level support
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Intelligent routing and AI-suggested answers for complex queries
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Voice recognition to improve call center efficiency and user satisfaction
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Predictive insights from service history to enable up- and cross-selling
Result: Shorter resolution times, higher customer satisfaction, and more scalable support—even with lean teams.
Information is a strategic asset—if you can find and use it. Copilot supports knowledge-driven innovation and helps teams access the insights they need, when they need them.
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AI-powered search across product catalogues, service portals, and documentation
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Automated content generation (e.g. for product descriptions in e-commerce)
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Conversational access to product specs, stock levels, and R&D documentation
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Integration with Teams, SharePoint, and customer-facing apps
Result: Faster time-to-insight, less time spent searching, and improved internal productivity across departments.
Copilot & Power Platform - Low-Code Innovation, Elevated by AI
The integration of Microsoft Copilot with the Power Platform marks a new era of intelligent application development. At msg Plaut, we help organizations harness this powerful combination to accelerate digital innovation, automate processes, and enable citizen development at scale.
By embedding Copilot into Power Apps, Power Automate, and Power BI, businesses can move from idea to execution faster than ever—with Copilot translating natural language into functional application logic, workflows, and dashboards in minutes.
Microsoft Copilot: Intelligent Features, Measurable Impact
Copilot supports the automation of recurring, time-consuming tasks in various areas of work.
Copilot helps to generate clear and informative answers for frequently asked questions (FAQs) in customer support.
Copilot provides valuable support by generating clear explanations and summaries when analysing data and creating reports.
Copilot can analyse complex documents and help users to better understand the content thanks to its natural language processing capabilities.
Copilot contributes to the preparation of presentations by providing text content and making structuring suggestions.
Copilot serves as a source of ideas for developing creative ideas for projects, campaigns or innovations.
Copilot helps you compose emails, letters and other business correspondence for effective and clear communication.
Copilot supports the organisation of events and meetings by creating agenda proposals and relevant text content.
Copilot helps with the creation of project plans, to-do lists and other organisational documents.
As a quality control tool, Copilot points out grammatical and spelling errors and makes suggestions for improvement.
Copilot helps with the creation of translated content, especially in global or multilingual environments, through its natural language processing capability.
Copilot supports users in finding and analysing relevant information, especially with regard to research and data collection.
Driving Responsible Innovation with Microsoft Copilot and Generative AI
Microsoft is using generative AI to improve service quality and efficiency while ensuring GDPR compliance and upholding six responsible AI principles based on Article 5 of the GDPR. With Copilot for Microsoft 365 and Azure OpenAI Service, your data stays yours — never used for model training without consent — backed by privacy, security, and transparency.
This guide covers:
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Responsible AI and Microsoft’s compliance framework
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Copilot for Microsoft 365 and Azure OpenAI
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Business opportunities with generative AI
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FAQs and resources
